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COVID-19 & Your Pets: FAQs

It is crucial for us to continue our life-saving efforts amidst the spread of COVID-19, but we also must take preventative measures to protect the public, our staff, & volunteers. Read below to find answers to some of our most frequently asked questions. Didn’t find what you were looking for? Give us a call at 412.345.7300!

Yes! Because of the recent order signed by the PA Secretary of Health, everyone must must wear a mask when visiting our facilities.

In response to COVID-19, the following services will remain open in limited capacities:

 Social Distancing: please stay 6 feet away from one another

 Adoptions by appointment only. Please call us at 412.345.7300 x215 (East End) x251 (North Side) to schedule.

✅ Wildlife Intakes. Our capacity is currently limited. Please call us at 412.345.7300 x500 before transporting an animal.

Pet Helpline (412.345.0348)

Animal Surrenders (limited)

Routine & Sick Animal Veterinary Appointments

End of Life Services

Ellie’s Pet Pantry

Virtual Educational Programming

Drive-Through Vaccine Clinics

Additionally, the following services will be suspended until further notice:

 Dental Surgeries

Walk-In Vaccine Hours

Facility Tours

❌ Rabbit Romps

Training Classes

Offsite (pet store) Adoptions

On-site Educational Programming

Fundraising Events

Worried about your pets during this unpredictable time? Check out our blog post about what you can do to prepare them.

View Blog

Yes! Please call us ahead of time to discuss the animal(s) you’re interested in. Our adoptions team will ask you to schedule an appointment for a meet & greet to limit the amount of people in the building.

You can reach our team at 412.345.7300 x215 (East End) x251 (North Side).

View Adoptable Pets

Please call one of our Veterinary Medical Centers immediately! We are scheduling appointments for urgent visits, and are now open 7 days a week!

412-345-7320 (East End)

412-345-7314 (North Side)

Unable to leave the house? We also offer telemedicine appointments for current patients. To sign up for a virtual visit with one of our doctors, please download the Anipanioin App. Then, give us a call at one of the numbers above to schedule an appointment! Using this app, we will have access to all of your pet’s medical records, and will also be able to prescribe medications if needed.

Download for iOS Download for Android

As COVID-19 continues to impact our community, many families who are struggling to feed themselves are also struggling to feed their pets. Ellie’s Pet Pantry is here to help! Read more and request food here.

Learn More June 10th Distrubtion

We are proud to offer an alternate solution for pets in need during this pandemic. In the event an owner is ill and unable to care for their pet due to COVID-19, we will offer emergency boarding for 14 days. We are able to accept both dogs and cats into this program. We will need proof of vaccines (if you cannot provide records, we will vaccinate your pet when they arrive), and pets will need to be temporarily surrendered into our care. Please call our Pet Helpline at 412.345.0348 for more information.

Please note: Space is limited and is meant for pets with no other options.

Recent policies surrounding the spread of the virus have a large impact on local businesses like ours. If you’re able, please consider making a financial contribution or donating an item on our wishlist to help minimize the burden on our animals, staff, & volunteers.

Donate Wish List

Care They Need. Love They Deserve.
Make a Donation View Our Wish List

Our Vision

The end of animal abuse, suffering, and homelessness.

Our Mission

Caring for animals, inspiring communities.
Our Values

We are:

  • Accessible: As one of the largest animal resource centers in Pennsylvania, we strive to accept all animals and offer services to everyone within our communities.
  • Ethical: We challenge ourselves to be ethical in all encounters with animals and people, and to apply strong moral principles to everything we do. We will treat all animals and people equitably, honestly, and with compassion and respect for all.
  • Innovative: We will continuously improve upon the services we provide, as well as incorporate new ideas and strategies  into our practices with the ever-present vision of ending animal abuse, suffering, and homelessness.
  • Inclusive: We commit to diversity and inclusion in our staff, volunteers, and customers. We strive for full participation in policy formation and decision making.
Become a Member

Contact Us

Can’t find what you need on our FAQ pages and need more help?

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Careers

Become a part of this rewarding experience by applying for one our positions today.

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Location & Hours

Learn more about our three facilities dedicated to helping animals in our region.

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Contact Us

Can’t find what you need on our FAQ pages and need more help?

Read More

Careers

Become a part of this rewarding experience by applying for one our positions today.

Read More

Location & Hours

Learn more about our three facilities dedicated to helping animals in our region.

Read More